Case Management Resource Guide
Dorland Health Care Information (Philadelphia)
CRM, Increasingly Competitive In an article titled “Oracle and Dendrite Unite to Take on Siebel,” Computergram International reported on the increasingly competitive CRM (customer relationship management) sector: “The pharmaceutical business faces many challenges over the coming years, in terms of clinical trials, reduced drug time to market, increasing legislation and its massive dependence on huge field sales organizations, which according to Morristown, NJ-based Dendrite, all make this a sub-sector in which a generalist is doomed to fail. However, Oracle and Dendrite think the key is to add the power of the Internet at vital points in the chain of product influence.”
DSM Vendors

There are many DSM companies, too many and too many claims to list here. Nevertheless, American Healthways mentions under the header "Care Enhancement; Filling the Gaps in Care" that there's a "50% chance a patient will take all his medication; a 60% chance a physician will prescribe the correct medication; and 10% of the population accounts for half of the nation's health care costs." I'll give them credit.

LifeMasters Supported SelfCare, Inc. include coronary artery disease (CAD), congestive heart failure (CHF), diabetes, chronic obstructive pulmonary disease (COPD), asthma, and hypertension, because cardiac conditions, diabetes, and COPD account for the majority of expenses incurred by the Medicare population.

MedInitiatives' mission: To deliver innovative technology that provides instantaneous access to actionable health care information to enable decision-makers to better manage health benefit programs and the care provided to patients. Their "next-generation reporting."

Other Google's Results of Pharma-related resources and sites (Link)

Health Industries Research (Product and Services)

Best Programs Service -- pharmaceutical manufacturers' programs across market segments and therapeutic classes

eHealthRx Service focuses on pharmaceutical companys' strategic and tactical initiatives with four segments of internet websites: (1) content providers, (2) on-line pharmacies, (3) physician connectivity services and (4) pharmaceutical company sites

Employer and Coalition Service profiles and rates pharmas' activities across U.S. employers and employer coalitions with 6 panels--Employee Benefit Managers, Corporate Medical Directors, Employee Benefit Consultants, PBMs, HMO Marketing Executives, and Employer Health Coalitions

The Health and Disease State Management (DSM) Benchmarking Service; the cornerstone of the research is two rounds of 4+ panels and 200+ sophisticated customers in the Spring and Fall

Three-Tier Copay Report

   

INTERxVENT

INTERxVENT can help one "Reduce your risk for heart attacks, strokes, diabetes, cancer," arthritis and other manageable or preventable chronic diseases in both medical and non-medical settings, internet, telephone, and of course, mentoring. They also can help one "Optimize your fitness", develop and implement "Action Plans," Eatting healthy, "Achieve and maintain a healthier weight," "Manage your stress better," "Stop smoking (if you need to)," programs. They are adept, aslo, at computerized patient tracking and outcomes reporting.
HealthHero
The Health Hero Platform is a one-to-many, two-way communications link between healthcare providers and chronically ill patients. It consists of the iCare Desktop™, a web-based application used by the nurse/care manager to deliver and review patient responses and the Health Buddy® appliance, used by the patient to receive and respond to the nurse/care manager

Cardiocom

How would you like to reduce your Class III and IV admissions to 0.234 admission/pmpy (from an unmanaged rate of 1.0-1.5 admit pmpy)? Cardiocom's cost-effective CHF management products and services improve your patients' quality of life, reduce hospitalizations, and facilitate consistent and targeted disease management. They offer a variety of product and service options to meet an organization's specific needs. If you have in-house case managers and clinicians, they will provide those professionals with Cardiovisor® software l system to help them effectively manage large groups of patients in the most efficient manner. If you prefer outsourced monitoring, the Cardioplan™ service program provides all the benefits of their patient management tools, plus the services of professional nurses who monitor patients and communicate with medical staffs. Whichever program, all patients receive the Cardiocom Telescale® for daily weight monitoring in their homes.
   

Real-time Data and Info Islands

Current Process On-line Transaction Processing (OLTP) is a transaction-based, most often realtime system used for data gathering and reporting.
Islands of Information and the Need for Data Integration -- data floating around that should have been captured and incorporated into a data warehouse. Examples are CPT codes; data from a panopaly of specialists; pharmacy information received from a number of health plans; laboratory and other information from a subcapitated lab providers; mental health carve-out's data. These data all need to be cleansed and incorporated into a data mart. OLTP is used for claims and authorization processing. See: the JHIM: Journal of Healthcare Information Management