The Essentials of Care Management
By
Jeffrey Gene Kaplan, MD, MPS

· "Information is nothing special; it is found wherever causes leave effects. What is special is information processing." (p. 65-66)

· "The pitfalls between theory and application must be kept in mind when we look to artificial intelligence for clues about computers and minds. The proper label for the study of the mind informed by computers is not Artificial Intelligence but Natural Computation." (p. 83) How the Mind Works by Steven Pinker. W.W. Norton & Co., NY 1997

· Savings [in health care] are imperative, given the financial bloodletting experienced by insurers over the past 2 years. (1997-nation's HMOs posted a net loss of $768 million; Weiss Ratings)

· "Health care is one of the lingering cottage industries that still has not figured out how to turn data into actionable information." RJ Ricci, IBM Global Healthcare (develops health DBs)

PROCESS ASSESSMENT ------> (DECISION) -----> OUTCOME (CLINICAL & COST MEASUREMENT DATABASE) ------> FEEDBACK DATA (Ongoing) POOLING ------> ANALYSIS ------> PROCESS REASSESSMENT

Promotion of a neat program:
Professional Resources In Management Education (PRIME, Inc.) is an approved accredited provider of Continuing Education for pharmacists, nurses, case managers, and rehabilitation professionals nationwide. PRIME also partners with the University of Wisconsin to provide Continuing Education for physicians. They have a neat program called: "Cool Tools for Sales Reps."